Full service auto repair business that provides timely collision repair services using the latest technology and continuing education delivering the highest levels of customer satisfaction and quality.
One of the driving principles that sets T.G.I.F. Body Shop apart from their competition is a focus on the continuing education of their employees to ensure high levels of customer satisfaction through the consistent delivery of superior quality services. As part of their employee development program, the owners turned to Manex to enhance their employee skills and make the business more efficient by implementing Lean principles including a 5S Workplace Organization system and Visual Factory.
Manex developed a comprehensive Lean training program that included:
- Phase I: 7 types of waste, employee empowerment and standardized work
- Phase II: 5S, Visual Factory and Kaizen
- Phase III: Implementation of 5S and Visual Factory on the shop floor and in the office
- Phase IV: Current state process mapping, brainstorming, and future state mapping
Significant results include:
- Increased sales by $500,000
- Retained sales (otherwise might be lost) by $50,000
- Cost savings of $7,000
- Workforce development of $15,000
- Increased employee morale
As a result of this in-depth training approach, the owners of T.G.I.F. Body Shop have continued to engage Manex in the development and implementation of their continuing education program for their employees. Manex is currently providing training on a number of different projects.