GM Associates, Inc.
GM Associates, Inc. is a leading manufacturer of fused quartz components for semiconductor, lighting, medical devices and other high-tech companies.
Business Client Need
The company faced increased competition in their markets. In order to grow, they needed to stay ahead of the competition, while meeting their customers’ needs for reduced lead times, reduced costs, higher quality and increased technical requirements.
Manex implemented a quality management system around ISO 9001:2015 and introduced a continuous improvement methodology to the workforce. The goal was to reduce costs and improve time to market, with the result of increasing sales and customer satisfaction.
The addition of ISO 9001:2015 would also allow GM Associates, Inc. to enter markets that were not previously open to them and install a formal quality management system to grow the business with their current customer base.
Manex also used Kaizen activities to reduce costs, improve on-time delivery and support the requirements for ISO 9001:2015.
Specific results include:
Reduced lead times
Improved time to market
New market opportunities